Health and Benefits Advocacy

Lack of employee engagement has become a fundamental problem for employers. Benefits communication is more complex and difficult than ever before, and healthcare reform continues to add to the complexity and confusion. Meanwhile, many employees are asked to read lengthy benefits guides and ultimately, serve themselves. Unfortunately, self-service doesn’t always work for every situation.

That’s why SHPS created PeopleSolve for companies just like yours. PeopleSolve is an advocacy service that is a single point-of-contact for all employee health and benefit questions. This specialized advocacy center helps your members with problem investigation and resolution; navigation and referral; and escalation and appeal. And best of all, PeopleSolve is the only advocacy product offered by a proven provider with expertise in both health improvement and benefits administration.

PeopleSolve may engage your employees across a broad range of topics, including:

  • Benefits eligibility
    • Eligibility, enrollment, life events and changes
  • Medical, vision, dental and prescription plans
    • Plan coverage, deductibles, co-pays
    • Authorizations and referrals
    • Billing and claims
  • Incentives
  • Health advocacy
  • Voluntary benefits
    • Health spending accounts
    • Short- and long-term disability
    • Life insurance
  • Program referral and navigation
    • Health and wellness programs
    • Employee assistance programs
    • Legal aid programs
    • Worker’s comp
    • Family medical leave
    • PTO and vacation

PeopleSolve serves as your initial point for all HR inquiries and acts as an extension of your HR department. This advocacy service does not replace your existing benefit program vendors or HR staff; rather, it serves to improve your current program effectiveness and member satisfaction. PeopleSolve advocates help your employees make the most of their total benefits package so they can be as productive as possible and allow your company to achieve a maximum return on your benefits investment. Features include:

  • On-shore advocacy center staffed by SHPS full-time advocacy professionals with intense training in employee benefits and specialized training on each client’s unique benefits package and workplace culture.
    • Convenient hours of access - 8:00 a.m. to 8:00 p.m. Eastern Time
    • 24/7 IVR and email access
    • Dedicated email inbox for employee inquires
    • Bilingual advocates with additional access to language line
  • Call monitoring software and case management system