multi-media healthcare support
SHPS nurse line delivers health information through multiple media channels, helping participants seek the appropriate level of care and prevent future illness. Our nurse advocates are available by phone, 24 hours a day, 7 days a week, to provide education, counseling and decision support. And we complement this service with award-winning self-care guides, health educational mailings, a health website and an audio library. It would take years and millions in capital to create a nurse line similar to ours. But by partnering with SHPS, you can leverage our health expertise to supplement and enhance your existing care management and benefits portfolio.

making the right choices
Consumer-driven health plans are become more and more prevalent. Key to the success of this approach is supplying participants with the tools and resources to make wise healthcare choices. SHPS nurse line is uniquely qualified to assist participants with their new purchasing power. Our exceptional service, proprietary decision algorithms and consistent messaging helps them make informed decisions, locate the right resources and take increasing responsibility for their health. Equally important is our ability to partner with our customers in creating streamlined member communication strategies and materials across all services – optimizing participant engagement and enrollment according to your population and customer needs.

information and service you can trust
With more than 23 years’ experience providing nurse line services, SHPS isn’t just an industry-leader – we created the industry. And it shows. Many of our competitors use a patchwork of vendors for their educational materials, creating inconsistent messaging, a lack of trust in the reliability of the information, and confusion. The depth and breadth of our proprietary clinical content is unparalleled. Unlike other nurse line programs which focus exclusively on triage, our nurse line program provides general health information and education on wellness and prevention, chronic disease and condition support – in addition to effective triage services. Because SHPS owns our healthcare content and the decision algorithms, we can make content changes quickly and efficiently as medicine and treatment changes occur.

SHPS nurse line offers its partners:

• speed-to-market. By partnering with SHPS, you’ll quickly add a best-in-class nurse line to your care management portfolio – without expending significant time, money or resources.
  
  
• full spectrum of services. Our flexibility allows your organization to decide the depth and breadth of services, from providing nurse triage, decision support and health education – to more active approaches using wellness initiatives, reminders and referrals to other care management programs.
  
  
• meet federal and state quality standards. We deliver preventive and wellness reminders consistent with HEDIS measures. Our complaint tracking system also helps you identify quality-of-care and access-to care-issues.
  
  
• participant satisfaction and customer retention. SHPS nurse line is a popular and cost-effective way to assist participants in consumer-directed health plans. It is available 24 hours a day to help with healthcare decisions for individuals and their family. Our superior customer service and warm, knowledgeable nurses often lead to satisfaction levels of 97 percent or higher. For our partners, we foster strong, long-term relationships that far outlast our competition’s retention rates.
  
  
• participant empowerment through education. SHPS nurse line has the highest redirection-of-care rates in the industry. Our counseling process educates participants about their healthcare options, empowering them to use the appropriate level of care and enjoy more productive visits with their regular provider.
  
  
• trusted clinical content. Our proprietary clinical content includes clinical guidelines for nurse counseling, companion educational materials, a comprehensive health website, an audio health library and quarterly participant mailings. This content is reviewed by SHPS’ board-certified physician review team and is updated continuously based on the most current medical guidelines.
  
  
• award-winning communications. SHPS nurse line has won numerous awards for its companion guides and health educational mailings, including dozens of National Health Information awards. Additionally, SHPS is the first company to achieve URAC accreditation for “Consumer Education and Support.” So your participants are guaranteed accurate, up-to-date health information in a consumer-friendly format.
  
  
• assist Medicare & Medicaid participants. These populations are often confused or overwhelmed with healthcare issues. Our experienced nurse advocates can educate these participants and help them make the best decisions. In addition, we offer participant education that’s specifically tailored for Medicare & Medicaid audiences.