it’s all about compliance
SHPS absence management service focuses on compliant, fair administration of entitlements, such as the Family Medical Leave Act (FMLA), and state leave laws. It also administers your organization’s specific leave policies, including bereavement and military leave. Without compliance and fair administration, your organization is at risk for employee dissatisfaction and worse – legal challenges.

timely, actionable information
A recent survey found that employers spend an average of 15 percent of their payroll on absence-related benefits and four percent of their payroll on unscheduled time-off benefits. The solution to reducing these costs is a continuous flow of data and information. That way you can understand the impact of absence on your company – in real-dollar benefits and productivity loss. SHPS’ web-based, proprietary leave tracking system can help your organization realize cost savings and improved employee productivity. This means that employees who should be at work are at work, and that unnecessary absences are avoided.

a full-service provider
SHPS absence management is a full-service program to administer leave requests, determine eligibility, and manage the approval process based on your plan rules and state and federal regulations. Our proprietary leave tracking system fuels the program’s success. Through this system, your organization benefits from up-to-date online reporting, accurate data and timely eligibility transmissions to third party vendors. And the program is detailed for all types of leave, including FMLA, jury duty, military service and sabbaticals.

SHPS absence management offers:

• integration with other products. SHPS absence management can be linked to other health and benefits administration products to support your employees during their absence and increase your return on investment. These integration points include disability management, workers’ compensation, nurse line, disease management and utilization management.
  
  
• web and telephonic touch points. For every type of leave, employees can contact SHPS 24 hours a day, seven days a week via the web, phone, fax or mail.
  
  
• automated systems tracking. Our proprietary leave tracking system identifies beginning and end dates, total leave-hours accumulated and intermittent or reduced-hour leaves.
  
  
• client service centers. A toll-free, automated phone system allows your employees, supervisors and healthcare providers to check the status of leave requests anytime. Live customer service is available Monday through Friday from 8 a.m. to 8 p.m. Eastern Time.
  
  
• leave processing and determination. We process all leave requests with final determination based on your plan, and state and government regulations. Upon determination, we contact employees and their supervisors via e-mail or mail – including return-to-work notifications.
  
  
• employee leave kits. Forty-eight hours after leave is determined, employees receive leave kits through the mail. Kits include an acknowledgement of request letter, applications for family and medical leave, a statement of employee rights under FMLA and any other applicable state leave-related documentation.
  
  
• monthly leave tracking. SHPS tracks the total number of hours accumulated through regular and intermittent leaves. We also distribute weekly and bi-weekly reports for new leave requests, current rosters of leaves in progress, leave denials and leave closures.
  
  
• records management. We maintain a complete record of employee applications and up-to-date leave tracking in accordance with federal and statutory record retention requirements.
  
  
• regulatory updates. SHPS’ guidelines department monitors U.S. Department of Labor regulations to stay apprised of federal and state leave law updates, and our tracking system automatically integrates those changes into our administrative procedures.