support, solutions, satisfaction
Most companies lack the resources to counsel their employees on a one-on-one basis. The SHPS advocacy center can fill that gap. We act as an extension of your organization, providing administrative, clinical and financial support services to your employees. Our best-in-class solution offers top-tier assistance for diverse benefit programs to advance your healthcare strategy and point of view – without exorbitant costs.

make it a smooth transition
Consumer-driven health strategies come in different shapes and sizes. As a result, your organization’s programs, messaging and objectives are unique. SHPS advocacy center can help you articulate these components to your population. We provide a combination of problem solving and personal coaching, helping your employees navigate today’s complex healthcare system. You choose the advocacy services suited to your needs – from spending account management, to financial support, to nurse lines and other clinical services. SHPS is one of the only companies in the marketplace that can fill all of these roles.

we’ve got your number
SHPS advocacy center leverages technology and personnel expertise to provide seamless employee support. A single phone number can branch off to any advocacy service in your bundle – so it’s easier to promote, and easier for your employees to use. And with call documentation and monthly reporting, your organization can monitor our performance and competency at any time.

SHPS advocacy center offers:

• unmatched expertise. SHPS advocacy center leverages personnel, resources and protocols from across our healthcare and benefits administration portfolio. So your employees receive guidance from trained professionals in all matters.
  
  
• administrative functionality. By including administrative services in your advocacy bundle, SHPS can help employees understand their benefits, verify eligibility, and resolve issues and concerns.
  
  
• clinical support. SHPS advocacy center offers clinical guidance and support from our dedicated, highly qualified health professionals. They can help employees interact more productively with their doctors, answer questions relating to medications, provide advice on specific medical situations and offer the necessary support to help employees decipher complex clinical information common to many ailments.
  
  
• financial services. Linking financial services to your advocacy center can help employees learn about the true costs of healthcare and guide them to effectively use their spending account programs. We can even explain medical charges and challenge the billing, if necessary and appropriate.
  
  
• quality improvements. All calls are recorded and logged into a documentation system that our clients can view. And we use regular employee feedback and satisfaction surveys to monitor performance and continually improve our services.
  
  
• full compliance. With expertise in all facets of healthcare and benefits administration, SHPS advocacy center understands and complies with all government regulations, including HIPAA.