advocacy services
Healthcare is not consumed like other goods and services. Your employees view their health as complex, personal issues – and rightly so. If your organization’s healthcare consumerism strategy is to succeed, you must help employees make the best decisions as they navigate the nation’s complicated healthcare system. And that requires the right mix of tools and information access. SHPS advocacy services help you craft such a solution.
We provide two levels of support for making wise healthcare choices. The first level is comprised of self-help services, such as the SHPS CareWise™ Health Portal and decision support tools. These services are valuable reference sources for employees, allowing them to look up information on day-to-day healthcare needs at their convenience.
Personal advocacy services, such as the SHPS advocacy center, make up the second level of support. These services offer one-on-one guidance for employees – often during times of frustration or crises. During such times, employees need this more personal touch to help them resolve their issues. The more satisfying the interactions, the more they’ll value these services – and utilize them in the future.
SHPS understands that every organization is unique. So we built our technology architecture to provide flexible, customizable solutions for our customers. That means you can select the advocacy services you need, configure them as you like – and even integrate them with other third party vendors. In addition, SHPS brings the unique perspective of a client’s plan design, demographics and goals for their consumerism strategy into the interactions to ensure message consistency – ensuring the right outcomes for the employees and employers alike.
carewise health portal
SHPS’ CareWise health portal serves as a single source of information on health concerns, medical records, lab results, medications and more. It can also link to online spending account information, making it a powerful tool for managing healthcare decisions and dollars. It is a powerful mechanism to collaborate with the extended care team of nurses, physicians and coaches to provide more personalized services to employees.
advocacy center
SHPS advocacy center provides employees a variety of administrative, clinical and financial support services to further your unique healthcare strategy and point of view. Our telephonic solution offers top-tier administration and benefit program support.
decision support tools
SHPS decision support tools span our entire healthcare and benefits administration portfolio. Our flexibility allows you to select the tools best suited for your employees – and maximize their value in advancing your healthcare consumerism strategy.
|
